Frequently asked questions and contact

Customer Service

Frequently asked questions
and answers

Take a look at the list of questions and answers we have prepared for you pe rtopic.

My HC account

With your HC account you can view your personal information, set communication preferences and make reservations for poker or bingo. Here you will find the most frequently asked questions and answers about your account.

How do I create an account?

Do I automatically have an account if I have a Favorites or Experience Card?

Why do I need a 'My Holland Casino' account?

My Holland Casino account has not yet been verified. What does that mean?

I receive a message that my account has been locked, what should I do?

I would like to change my details.

I would like to change my email address.

I have not received an email allowing me to change my email address.

I forgot my password. What should I do?

I cannot change my password. What should I do?

I am unable to log in to the Favorites App

Why can't I log in to the Favorites App and why does it say that I am not yet 24 years old?


My Visit

Preparing your visit can easily be done via the website. Here you will find the most frequently asked questions and answers that we have already prepared for you.

Can everyone enter Holland Casino?

Which IDs are accepted at Holland Casino?

What should I take with me when I visit a Holland Casino venue?

What is the dress code for a night out at Holland Casino?

Are there Holland Casino dinner cards?

Are there Holland Casino gift cards?

Do I need to make a reservation for the restaurant?

I'm planning to come with a group. Is it necessary to make a reservation to visit the restaurant?



With Favorites you benefit from many extras. This way you save points that you can convert into play money or discounts at our bars and restaurants. Do you want to know more? Here you will find the most frequently asked questions and answers.

How do I get a Favorites Card?

What can I do with my Favorites Card?

Where can I see how many Favorites points I have?

What can I do with my Favorites Points?

The number of visits shown in my account is incorrect.

My card has been lost/stolen/lost/left in the machine.

Where can I go with requests for access to data?

What is the Xperience Card?

For whom is the Xperience Card?

I am under 24 and would like the Favorites Card. Is that possible?

How do I get the Xperience Card?

Why can't I earn points with the new Xperience Card?


Try Out Experience

The Try Out Experience is the ideal way to get to know Holland Casino. Check out the list of questions and answers we have prepared for you.

Wat is precies de inhoud van een Try Out Experience?

Can I use a Try Out Experience at any Holland Casino venue?

I have a Try Out Experience, but I'm not 18 yet. Do I have access to the casino?

The Try Out Experience €50 and €75 include bar and/or restaurant credit. What exactly does that mean?

How long is a Try Out Experience valid?

Where can I buy the Try Out Experience?

Can I also order a Try Out Experience for someone else?

What happens after I order a Try-out Experience?

I don't receive an email after my order, what should I do?

Can I also cancel my order?

Until when can I redeem the €35 Try Out package?

I want to check the balance on my Holland Casino gift card or dinner card. How can I do that?


Terms and conditions

Holland Casino guarantees an exciting evening in a safe and familiar environment. This also includes the rules of the game. Below you will find the rules and conditions that apply to the use of our services and products.

What data does Holland Casino register and process?

House and Game rules

My Holland Casino conditions

Pokerreservations terms and conditions

Rules for Tournament Poker

General terms and conditions on reservations

Photographic and video recordings during tournaments and events

General conditions Favorites Programme

Xperience Card conditions (as from 1 January 2021)

General terms and conditions Try Out Experience

Holland Casino Package terms and conditions

Gift Card terms and conditions

Conditions for visit restriction or entry bans


Campaign terms and conditions

Holland Casino regularly organizes events and campaigns for its guests. Would you like to know more about the rules and conditions associated with a campaign? Then view the campaign conditions.


Do you have another question?
We are happy to help!

We are available for you from Monday to Thursday and Sunday from 12:00 to 18:00. On Friday and Saturday from 12:00 to 20:00.

Phone number: 088-0900 500.

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