Safe & responsible gaming is at the heart of everything we do at Holland Casino. With 45 years of experience. To protect you from the risks of playing at the casino, we have a prevention policy. The Holland Casino Prevention Policy consists of legal regulations and our duty of care.
Games of chance involve certain risks. We always do everything we can to prevent you from developing any problems as a result of these risks, and we’re always searching for the right balance between freedom and responsibility. All our employees are trained to recognise the first signs of gambling problems. We’re always working to create a safe and reliable environment, so you can enjoy your visit to the full. Of course, you may still develop unhealthy or irresponsible gaming behaviour within this environment. Some of the responsibility for that is yours. We expect you to educate yourself about the risks and to know your limits, but if you’re struggling with this at any time, we’re always there for you.
If you’re visiting us for the first time, you are obliged to provide identification. We will store your details so we can monitor your visiting behaviour, for example. That way, we can make sure that your casino visit remains relaxed, responsible and enjoyable.
When you visit one of our casinos, you can rest assured that you’ll always get fair and clear information about our games and the risks involved. You can use that information to decide for yourself how to game responsibly. If you need any extra information, our employees are always happy to help.
Our employees tend to your every need at Holland Casino. We do so in a safe environment, with fair games, clear rules and professional support. We give you as much control and room to play as possible, but we will also help you find and watch your limits. Our employees know what to look out for and can recognise the signs of high-risk behaviour. To make you aware of that behaviour, they may have a conversation with you.
If so, we’ll regularly ask you whether you’re still enjoying your games responsibly. We do so preventively to make sure that your game remains just a game.
Our preventive conversations are our way of showing that we are watching out for you and your gaming behaviour. Our approach is always positive, and most of our guests really appreciate these conversations as a result. Making an agreement with yourself to moderate your gaming behaviour or visit our casino less often may be one of the outcomes of these conversations. Alternatively, you could also ask us to restrict your visits, for example.
If a prevention measure needs to be taken, we would ideally decide on this together. However, if our duty of care requires us to do so, we may also impose measures on you.
Based on our prevention policy, we cannot let you in to our casino if you fall under one of the following guest categories:
You are under the age of 18
You do not have valid proof of identity
You are banned from entering Holland Casino
You fall under the policy on legally incapacitated persons
You are registered in Cruks (Central Register of Excluded Games of Chance)
If you play online, we have other provisions to protect you from irresponsible gaming. For example, we allow you to specify the maximum time you want to play online and the maximum amount of money you can deposit. Read more about our online prevention policy.
We always do everything we can to give you the best possible casino experience. If you have any questions or complaints about our prevention policy, feel free to get in touch with our Customer Service.