medewerker-met-visitekaartje-bedankt-en-spelrisico
Safe & responsible gaming

Our prevention policy

Prevetion policy
Safe & responsible gaming

Safe & responsible gaming is at the heart of everything we do at Holland Casino. With 45 years of experience. To protect you from the risks of playing at the casino, we have a prevention policy. The Holland Casino Prevention Policy consists of legal regulations and our duty of care.

Shared responsibility

Games of chance involve certain risks. We always do everything we can to prevent you from developing any problems as a result of these risks, and we’re always searching for the right balance between freedom and responsibility. All our employees are trained to recognise the first signs of gambling problems. We’re always working to create a safe and reliable environment, so you can enjoy your visit to the full. Of course, you may still develop unhealthy or irresponsible gaming behaviour within this environment. Some of the responsibility for that is yours. We expect you to educate yourself about the risks and to know your limits, but if you’re struggling with this at any time, we’re always there for you.

Prevention
Registration and signaling

Registration and identification

If you’re visiting us for the first time, you are obliged to provide identification. We will store your details so we can monitor your visiting behaviour, for example. That way, we can make sure that your casino visit remains relaxed, responsible and enjoyable.
When you visit one of our casinos, you can rest assured that you’ll always get fair and clear information about our games and the risks involved. You can use that information to decide for yourself how to game responsibly. If you need any extra information, our employees are always happy to help.

Signaling and monitoring

Our employees tend to your every need at Holland Casino. We do so in a safe environment, with fair games, clear rules and professional support. We give you as much control and room to play as possible, but we will also help you find and watch your limits. Our employees know what to look out for and can recognise the signs of high-risk behaviour. To make you aware of that behaviour, they may have a conversation with you.

Vulnerable groups

Some groups of people have a higher risk of getting into trouble with gambling. Do you fall within that group? Then we will give you extra preventive attention. This means we will monitor your gambling behaviour, start talking to you early on and, if necessary, help you keep your gambling within your limits.

We preferably do this together. Because you also have your own responsibility to guard your limits. Read for instance our responsible gaming tips and advice. Or do the self-test. So you know what the risks are.

Who are the vulnerable groups?

  • Minors

    If you are under 18, we do not grant access.

  • Young adults

    If you are a young adult aged between 18 and 24, there is a monthly visit limit, for example.

  • Persons who have no more than the social minimum to spend

    If you receive a prevention interview, we will ask about your income. If you have an income around the social minimum, we urgently advise you to play very moderately, limit visits and watch your budget. In many cases, we also agree on a No-promo. By default, we check whether you are registered in the CCBR after an interview. The Central Guardianship and Administration Register (CCBR) registers people who are under guardianship or administration. Are you listed there? Then we will not grant you access.

  • Gambling addicts

    Restrictions and sometimes entry bans also apply to (former) gambling addicts.

  • Persons with intellectual disabilities

    Restrictions or entry bans may also apply to persons covered by our policy on the incapacitated, such as persons with a mental disability or with developing dementia. If we suspect that you belong to this group, we may no longer admit you.

This all sounds a bit strict, but we do it to keep gambling fun and to protect you. Sometimes even by not letting you participate for a while. But also take your own responsibility when things get tough by taking a restriction yourself or a gambling stop via Cruks.

Prevention
Conversation and measures

Preventive conversation

Our preventive conversations are our way of showing that we are watching out for you and your gaming behaviour. Our approach is always positive, and most of our guests really appreciate these conversations as a result. Making an agreement with yourself to moderate your gaming behaviour or visit our casino less often may be one of the outcomes of these conversations. Alternatively, you could also ask us to restrict your visits, for example.

Prevention measures

If a prevention measure needs to be taken, we would ideally decide on this together. However, if our duty of care requires us to do so, we may also impose measures on you.

Admission policy
Safe & Responsible Gaming

Based on our prevention policy, we cannot let you in to our casino if you fall under one of the following guest categories:

  • You are under the age of 18

  • You do not have valid proof of identity

  • You are banned from entering Holland Casino

  • You fall under the policy on legally incapacitated persons

  • You are registered in Cruks (Central Register of Excluded Games of Chance)

Contact

Do you have questions about the prevention policy? Email us at preventiebeleidvragen@hollandcasino.nl.

Privacy

Protecting your privacy and the security of your personal data is of great importance to us. This section tells you more about how we manage your privacy.

Do you also play online?

If you play online, we have other provisions to protect you from irresponsible gaming. For example, we allow you to specify the maximum time you want to play online and the maximum amount of money you can deposit. Read more about our online prevention policy.

holland-casino-medewerker-kassa

Questions or complaints?
Let us know!

We always do everything we can to give you the best possible casino experience. If you have any questions or complaints about our prevention policy, feel free to get in touch with our Customer Service.