Safe and responsible gaming

Our measures

No commercial mail, bonuses or Favorites priviliges

If you opt for this measure, you will not receive any commercial mail for a certain period of time, you will not receive any bonuses and you cannot participate in the Favorites programme. A visit restriction or entry ban always includes the no-promo. We do this because we don't want to give you an extra incentive to come to the casino.

What exactly is covered by the No-promo:

  • Bonuses such as the start bonus or play money vouchers

  • Commercial mail or e-mails in your name

  • The perks associated with your Favorites Card

    • You cannot earn points on the slot machines or win the Favourites Jackpot

    • You cannot earn points when ordering Food & Drinks

    • You cannot make use of the Free drinks range and do not receive a discount when ordering Food & Drinks

    • You cannot redeem Favorites points for play money or when ordering Food & Drinks

    • You are not eligible for a higher card level

Under certain conditions, it is possible to have any savings paid out before the no-promo takes effect. This is possible with an Entry Ban and if the savings amount to 10 euros or more. If the savings balance is lower, it will remain as long as the No-promo lasts.

Visit restriction
Not more casino visits than agreed upon

With a visit restriction you arrange that you cannot visit the casino more often than agreed. You set a maximum for yourself. This can help you not to visit more often than you agreed. You can set a visit limit for 6 months or 12 months. The No-promo (you can read more about what the No-promo entails above) also applies. In the meantime, you cannot raise your limit, but you can lower it if you want to. You can also apply for a visit limit via the website.  After the visit limitation expires, you will get a call. The No-promo then continues for at least 6 months.

Entry ban
No Holland Casino visits for a while

If you don't want to visit Holland Casino at all for a while, take an entry ban. With this you deny yourself full access to our establishments and to Holland Casino Online.  An entry ban lasts a minimum of 6 months, but can also apply for one year, for 5 years or sometimes indefinitely. Again, the No-promo applies. You cannot cancel an entry ban in the interim. You can only request an entry ban at an establishment. Afterwards, you will have a follow-up interview. During this interview we will discuss what is needed to play responsibly (again). The No-promo continues for at least 6 months after that.

Cruks (Central register Exclusion Games of Chance)

Do you want a (temporary) complete gambling ban, at all Dutch gambling providers? Then it is wise to register yourself in Cruks. You then really take a gambling break.


    Have you lost control of yourself?

    Take measures if that helps you to continue playing responsibly. If we believe you can no longer do this, we can also impose a measure on you. We will then protect you from yourself.


    Questions or complaints?
    Let us know!

    We always do everything we can to give you the best possible casino experience. If you have any questions or complaints about our prevention policy, feel free to get in touch with our Customer Service.

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