You may need some extra support to keep playing responsibly. Then consider taking a preventive measure. Discuss this with one of our staff members. The measures below are available to you:
During the term of a visit restriction or entry ban, the measure NO-PROMO also applies automatically. Then restrictions on advertising, loyalty and receiving bonuses apply for a certain period.
A visit restriction will regulate that you can make a maximum number of visits per month. You can agree to this for 6 months or for 12 months. Apply for a visit restriction.
Go to any Holland Casino establishment and ask to speak to a member of staff from the Security and Compliance department. You can agree on a ban on entry for at least six months.
If you opt for this measure, you will not receive any commercial mail for a certain period of time, you will not receive any bonuses and you cannot participate in the Favorites programme. A visit restriction or entry ban always includes the no-promo. We do this because we don't want to give you an extra incentive to come to the casino.
What exactly is covered by the No-promo:
Bonuses such as the start bonus or play money vouchers
Commercial mail or e-mails in your name
The perks associated with your Favorites Card
You cannot earn points on the slot machines or win the Favourites Jackpot
You cannot earn points when ordering Food & Drinks
You cannot make use of the Free drinks range and do not receive a discount when ordering Food & Drinks
You cannot redeem Favorites points for play money or when ordering Food & Drinks
You are not eligible for a higher card level
Under certain conditions, it is possible to have any savings paid out before the no-promo takes effect. This is possible with an Entry Ban and if the savings amount to 10 euros or more. If the savings balance is lower, it will remain as long as the No-promo lasts.
With a visit restriction you arrange that you cannot visit the casino more often than agreed. You set a maximum for yourself. This can help you not to visit more often than you agreed. You can set a visit limit for 6 months or 12 months. The No-promo (you can read more about what the No-promo entails above) also applies. In the meantime, you cannot raise your limit, but you can lower it if you want to. You can also apply for a visit limit via the website. After the visit limitation expires, you will get a call. The No-promo then continues for at least 6 months.
If you don't want to visit Holland Casino at all for a while, take an entry ban. With this you deny yourself full access to our establishments and to Holland Casino Online. An entry ban lasts a minimum of 6 months, but can also apply for one year, for 5 years or sometimes indefinitely. Again, the No-promo applies. You cannot cancel an entry ban in the interim. You can only request an entry ban at an establishment. Afterwards, you will have a follow-up interview. During this interview we will discuss what is needed to play responsibly (again). The No-promo continues for at least 6 months after that.
Take measures if that helps you to continue playing responsibly. If we believe you can no longer do this, we can also impose a measure on you. We will then protect you from yourself.
We always do everything we can to give you the best possible casino experience. If you have any questions or complaints about our prevention policy, feel free to get in touch with our Customer Service.