Cookie statement

This Cookie Statement describes the cookies set by Holland Casino when you visit our website hc.nl (Website). This Cookie Statement complements our privacy policy. Please also read our Privacy Statement.

Cookies are small text files that are stored on your computer, tablet or phone (hereinafter: Device). These cookies allow us to recognise you the next time you visit our website. Cookies have a certain period of validity from the moment they are placed on the Device. After the validity period has expired, the cookie is deleted by your browser. The period of validity of some cookies (session cookies) is limited to the duration of the browser session, but most cookies remain valid for longer, so that they can also be read during a subsequent visit to the Website.

Necessary cookies

Necessary cookies help make our website more usable by enabling basic functions such as page navigation and access to secure areas of the website. Without these cookies, the website cannot function properly. These cookies allow Holland Casino to make its websites work as well as possible. The data we process in this context include session ID and login status. Cookies remember, for example, that you are logged in, so that you do not have to do this again on the next page.

Analytical cookies

Analytical cookies help us understand how visitors use our website so we can make improvements. We do this by collecting and reporting (anonymised) data. Holland Casino uses Google Analytics to collect statistics on the use of and visits to the Website. Google collects and processes data on the use of and visits to the Website and passes the results on to Holland Casino. Data we process include IP address, browser, device and click and scroll behaviour.

Preference cookies

Preference cookies enable our website to remember information that influences the behaviour and design of the website. Data we process here include, for example, language preference, region or location settings.

Marketing cookies

Marketing cookies are used to track your browsing behaviour across multiple websites and build a profile of your browsing behaviour or to show you personalised ads. The aim is to show ads relevant to the individual visitor. These ads thus become more valuable to publishers and third-party advertisers. Data we process for this purpose, in addition to your surfing behaviour, includes, for example, ad interactions and location data.

Below is a list of all the cookies we place, along with their purposes and retention periods.

On our website, we work with several third parties who use cookies and other technologies. In this overview, you can see exactly what they do for each partner: what data they collect, what types of cookies they place and the impact on your privacy. This will give you a clearer picture of how your data is used.

Google

• Processes data on website usage, conversions, ad interactions and screen size.

• Places cookies in the categories: Statistics and Marketing.

• Collects anonymised and pseudonymised data; marketing cookies are more privacy-sensitive due to cross-site tracking.

Meta Platforms, Inc (Facebook).

• Processes data on browsing behaviour, origin of visitors and advertising interactions.

• Places cookies in the Marketing category.

• Collects privacy-sensitive data for personalised ads and user profiling.

Hotjar

• Processes statistics on user interactions such as pages visited and session duration.

• Places cookies in the Statistics category.

• Data is anonymised, but provides detailed insight into user behaviour.

Cookiebot

• Processes information about user consent status.

• Places cookies in the Necessary category.

• Contains no privacy-sensitive data; purely functional for cookie management.

Salesforce

• Processes session and user context data for chatbot functionality.

• Places cookies in the Necessary category (possibly also Unclassified).

• Contains limited personal data; necessary for correct operation of the chatbot.

Insocial

• Processes information about the status of pop-up notifications.

• Places cookies in the Marketing category.

• Limited privacy-sensitive; no tracking outside the website.

Playable

• Processes data on interactions with campaigns and pop-ups.

• Places cookies in the Necessary category.

• Privacy sensitivity depends on final classification and purpose of use.

Cloudflare

• Processes data to distinguish bots from real users.

• Places cookies in the Necessary category.

• Not privacy-sensitive; functional for security.

You can choose whether to allow the use of analytical, functional and tracking cookies. Functional cookies cannot be switched off, as they are necessary for the Website to function. Holland Casino has developed a functionality enabling you to indicate at any time which types of cookies you wish to accept and which you do not. This option is offered to you the first time you visit the Website, in subsequent visits it can be found at the bottom of the Website (footer section). Here you can adjust or withdraw consent if you wish.

Whether or not to accept or delete cookies applies only to the Device and browser with which you perform that action. If you use different Devices and browsers, you will have to repeat whether or not to accept and/or delete cookies. You can also choose to delete cookies via your browser settings (Chrome, Firefox, Microsoft Edge or Safari). Visit https://www.youronlinechoices.com/ for more information on how to disable cookies.

Please note that by deleting cookies certain parts of the Website may not work (properly). Even if you have not accepted cookies, you should bear in mind that you will see advertisements on the Website. However, these ads are then placed generically and are not tailored to your interests.

The last updated version of this Cookie Statement is dated July 2024. We recommend that you read this statement carefully and check it regularly for changes as we periodically update our Cookie Statement. If we make major or substantial changes, we will actively inform you.

If you have any questions about cookies, please email privacyoffice@hollandcasino.nl. The Data Protection Officer can be reached at fg@hollandcasino.nl.